Frequently Asked Questions
Everything you need to know about ordering, shipping, returns, trade accounts, and our in-house servicing team. Can't find what you're after? Our team is only a call or message away.
Orders & Shipping
Most orders are dispatched within one business day and arrive within 2-4 business days across New Zealand. Rural addresses may take an extra 1-2 days.
Yes — standard shipping is free on all orders over $150. Orders under that threshold have a flat shipping rate calculated at checkout based on your delivery address.
Absolutely. Choose Click & Collect at checkout and your order will typically be ready within 1 hour during business hours.
Yes, once your order ships you will receive a tracking link by email, and you can also view order status any time from your account dashboard.
Returns & Warranty
Unwanted items can be returned within 30 days in original, unused condition with packaging intact, for a refund or exchange. See our Terms & Conditions for full details.
All products are covered by the manufacturer warranty. Bring the item into store or contact us to arrange a warranty assessment — our in-house technicians handle most claims directly.
Contact us within 48 hours of delivery with photos of the item and packaging, and we will arrange a replacement or refund at no cost to you.
Trade Accounts
Yes — trade and wholesale accounts get access to volume pricing and account payment terms. Contact our sales team to set up a trade account.
Definitely. Use our Quick Order tool to enter multiple SKUs at once, or contact us directly for large volume quotes.
Approved trade account customers can order on account with agreed payment terms. Speak to our team to get set up.
Servicing & Repairs
Yes, our in-house workshop services and repairs most major brands, including battery pack reconditioning and cordless tool diagnostics.
Most standard services are completed within 5-7 business days, depending on parts availability. We will let you know if your repair will take longer.
Yes, our workshop team services and repairs tools regardless of where they were originally purchased.